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M5T provides technical support to registered M5T “Users” and “SuperUsers” through our Partner Web Portal (PWP). However, Technical Support is also available for assistance with installation as well as with pre-sales technical-related questions through our Professional Services Department.
The PWP is a secure (https) web-based ticketing system. We refer to tickets as “incidents”.
The PWP allows users to record and track questions, suggestions, or problems, and to receive answers from M5T engineers. In addition to the incidents, an email notification system makes sure that replies are noted quickly. Incidents can also be used to transfer sensitive documents between M5T and you in the form of file attachments.
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User:
The basic account type. Contacts with this account type can download M5T software and documentation, submit and view incidents, communicate with M5T by using the Web Conversation feature, access the knowledge base, view reports, and update their personal contact information.
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SuperUser:
Contacts with this account type can do everything that a User account type can do, and also have the responsibility of creating more User accounts for their team. SuperUsers also have the possibility to update the Company information (address, etc). |
On-site support is also available and can be requested to the Support Manager. Applicable fees will be negotiated as per the active SLA.
M5T Support Web Site
Telephone: +1 (819) 829-3972 ext: 276
Email: techsupport@m5t.com
M5T Offices are open weekdays, from 8:30 to 17:00 EST & EDT, except for holidays in Quebec/Canada.
On a case-by-case basis and by request to the Support Manager:
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Hours may be extended weeknights/weekends.
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Time shifting. |
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| M5T© A Division of Media5 Corporation. Copyright 2002-2008. All Rights Reserved | info@m5t.com |
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