M5 Technologies partners with Tilgin on managed business VoIP solutions
Tilgin, a leading provider of solutions for multi-play and next-generation broadband access, and M5 Technologies Corporation, a provider of innovative VoIP communication solutions for Enterprises and Service Providers, are ready to roll-out TR-069 VoIP solutions to new business customers. Tilgin and M5 Technologies have recently completed interoperability testing on their respective ACS, tGem and Mediatrix VoIP gateways, and are ready to address the Enterprise and Service Provider markets interested in rolling out fully-managed business VoIP solutions.Mr. Mats Victorin, CEO at Tilgin said: “We are delighted to collaborate with M5 Technologies and shows the energy and the attractiveness of TR-069-based solutions for all players.”“Tilgin again expands its ecosystem with the broad range of M5 Technologies VoIP adaptors and multi-service VoIP devices combining VoIP IAD, Gateway, IP Router, NAT/Firewall and QoS control.”, said Mr. Victorin. “All of these devices can now benefit from next-generation remote management solutions that allow service providers to deliver a rich service portfolio to their subscribers with high levels of customer satisfaction.”Mr. Andres Torres, Product Manager for M5 Technologies Corporation, commented: “The addition of TR-069 support in our devices answers a real need from operators and businesses around the world. There is a strong demand for fully managed solutions like tGem, which is designed to allow operators to easily monitor and troubleshoot services. Monitoring is especially important for the high quality of service our customers expect from our products.”Tilgin’s ACS, tGem, is a comprehensive remote management platform for the management of all types of CPE compliant with the Broadband Forum’s TR-069 standard: IPTV-STB, Home Gateways, VoIP ATA, etc. tGem addresses the full life-cycle of CPE devices in a multi-vendor context: from initial activation to service upgrade, from proactive maintenance procedures to subscriber care. Delivering managed services based on remotely-managed devices is an essential part of all successful service providers’ business strategy. This approach keeps the operational cost low for their offerings while at the same time increasing the base of new revenues in a timely manner. The other essential key to success is to maintain consistently high customer satisfaction while reducing churn.
