Product Warranty | M5 Technologies

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Product Warranty

Warranty Statement

All M5 Technologies products (hereinafter referred to as the “Product” or “Products”) carry M5 Technologies’s standard three-year hardware warranty unless different warranty conditions have been granted as part of a business partnership contract.

M5 Technologies guarantees that each new Product will be free from defective material and workmanship under normal use and service for a period of thirty six (36) months from date of shipment from M5 Technologies.

Limited Warranty Coverage

This limited warranty covers defects in manufacturing as well as failures of the Product under normal and correct use. Any failure or defect arising from abnormal or incorrect use is not covered by this warranty.

This limited warranty will not apply to any Product that (a) has been modified or altered by any party other than M5 Technologies; or (b) has been damaged by deviation from the Product’s specifications; or (c) has been subject to accident, abnormal or incorrect use including, but not limited to, abuse, misuse or unauthorized modification, lightning or power surge damage, exposure to nature’s forces (lightning, fire, rain, flood, etc.), extreme heat, cold or humidity and corrosive environments; or (d) has been repaired or altered by an unauthorized service department; or (e) has had the serial number altered, removed or not readable; or (f) has been damaged by accessories or other attachments not approved by M5 Technologies.  This limited warranty also does not cover the normal wear and tear on covers, housing, cases, connectors and accessories.

Limits of Liability

If a Product fails or does not perform as warranted, M5 Technologies’s entire liability and Purchaser’s exclusive remedy under this limited warranty will be, at M5 Technologies’ option: (a) to use reasonable efforts to remedy defects covered by this limited warranty within a reasonable period of time, or (b) to repair or replace the defective Product with a functionally equivalent Product as per the RMA Policy & Procedure described below or (c) to reimburse the price paid for the product.

M5 Technologies will not be liable to anyone for any damages or losses that result from the failure of the Product. In no event will M5 Technologies be liable for more than the amount of the Customer’s purchase price, not to exceed the current list price of the Product.

M5 Technologies specifically disclaims all other warranties, expressed or implied.

EXCEPT AS HEREIN EXPRESSLY STATED, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, MADE OR AUTHORIZED TO BE MADE WITH RESPECT TO ANY PRODUCTS FURNISHED HEREUNDER. M5 Technologies DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL M5 Technologies, BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE USE, OR ANY THIRD PARTY’S USE OF ANY PRODUCT OR SERVICE PROVIDED FOR BY M5 Technologies. THE SOLE REMEDY FOR M5 Technologies’S LIABILITY OF ANY KIND, INCLUDING NEGLIGENCE AND BREACH OF THE BUSINESS OR PARTNER AGREEMENT, IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT, SHALL BE LIMITED TO THE REMEDIES PROVIDED ABOVE.

Warranty Claims

M5 Technologies Products that fall under a warranty claim must be reported to M5 Technologies or an authorised M5 Technologies distributor or reseller from whom you originally purchased the unit.

Customers having a Service Level Agreement with M5 Technologies can report and return defective products directly to M5 Technologies by following the RMA Policy & Procedure described below.

During the warranty period, M5 Technologies will either repair or replace, at its option, the defective product. If the returned product is found upon examination by M5 Technologies not to be defective, the customer agrees to bear the freight charges incurred in returning the product to the user as well as a “No Fault Found” charge to M5 Technologies as per the RMA Policy & Procedure described below.

Warranty claims performed after the applicable warranty period will be considered as Out-of-Warranty repair. M5 Technologies will request a credit card number or purchase order corresponding to the estimated repair fee from the RMA requester prior to authorising the return. Fixed repair rates are defined in the RMA Policy & Procedure described below.

Return Merchandise Authorization (RMA) Policy & Procedure

M5 Technologies does not allow return of M5 Technologies Products except in cases of verifiable malfunction of the Products. In the case where Products do malfunction, prior to returning any Product, a Return Material Authorization (RMA) from M5 Technologies must be obtained. The Product shall be shipped to M5 Technologies’s point of origin, freight pre-paid, with a valid RMA number clearly displayed on the outside of the package(s). Sender will pay all shipping charges, taxes, and tariffs to return a defective product to M5 Technologies and M5 Technologies will pay all charges excluding all brokerage fees, duties, and/or taxes necessary to ship the repaired product or replacement Product back to the sender. Sender will pay all return shipping charges plus fees if no fault was found on the product.

Any Product returned without a valid RMA number displayed outside will be sent back to the client, freight collect and no credit will be granted.

Any additional damages incurred due to improper packaging by the sender will be repaired at the cost of the sender.

To expedite repair please record the following information and have it available when consulting M5 Technologies for warranty service.

Date of Purchase: ______________________________________

Place of Purchase: ______________________________________

Serial Number: ________________________________________

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